Refund policy
Return & Refund Policy
We want you to love your purchase. If it's not right, we're here to help.
30-Day Window
Request a return within 30 days of receiving your item.
Original Condition
Items must be unworn, unwashed, and with tags attached.
Fast Refunds
Processed back to your original payment method once inspected.
1. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. How to Initiate a Return
Starting a return is quick and easy:
- Contact our support team at support@littlerobe.store with your order number and reason for return.
- If your return is accepted, we will send you instructions on how and where to send your package.
- Ship the product back to us following the provided guidance.
3. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.